Online Course Terms and Conditions

BACKGROUND:

(A)     These Terms & Conditions set out the terms and conditions on which Coaching and/or Training is provided by us to business and consumer clients. Hereinafter “Coaching” and/or “Training” will be referred to singularly or singularly and collectively as “Services”.

(B)     Terms and information that are specific to Services by telephone or by cloud-based web conferencing platforms such as ‘Zoom’, Microsoft Teams or similar, are set out in the attachment below for ease of reference but will have the same effect as if set out in these Terms & Conditions.

(C)     Prior to booking any Coaching and/or Training, you must first accept and agree to comply with and be bound by these Terms & Conditions and the attachment. If you do not agree to these Terms & Conditions, it will not be possible to book any Coaching and/or Training with us.

(D)     These Terms & Conditions, as well as any and all Contracts, are in English language only.

(E)     These Terms & Conditions apply only to the provision of Coaching and/or Training from us or from our approved third parties who are referred to in these Terms & Conditions.

(F)     These Terms of Conditions apply whether you purchase Coaching, or Coaching and Training together, or whether you purchase those elements individually. You do not need to purchase all elements.

 

1. Definitions and Interpretation

 In these Terms & Conditions, unless the context otherwise requires, the following expressions have the following meanings:

“Background Items”	means additional resources (background and other information or material) forming part of, or complementary to, the coaching, training, instruction, consultation, or information sessions to be provided to you, all of which resources are viewable as text/graphics;
“Coach”	means the coach, trainer, instructor, teacher, mentor or other individual who interacts with you;
“Coaching Session”	means a session of coaching for a period of time agreed and provided by us to you on a one-to-one basis;
“Contract”	means a Contract between us and you for the booking of Coaching and/or Training as explained in Clause 6;
“Consumer”	means an individual customer booking any Services which are to be received or used for their personal use and for purposes wholly or mainly outside the purposes of any business, trade, craft or profession;
“Data Protection Legislation”	means all applicable legislation in force from time to time in the United Kingdom applicable to data protection and privacy including, but not limited to, the retained EU law version of the General Data Protection Regulation ((EU) 2016/679) (the “UK GDPR”), as it forms part of the law of England and Wales, Scotland, and Northern Ireland by virtue of section 3 of the European Union (Withdrawal) Act 2018; the Data Protection Act 2018 (and regulations made thereunder); and the Privacy and Electronic Communications Regulations 2003 as amended.
“Follow Up”	means the email we send to you after the initial Onboarding Session;
“Onboarding Session”	means an initial call made free of charge to assess your Coaching and/or Training needs;
“Services”	means any (1)   session of coaching, training, instruction, teaching, mentoring, consulting, information, or advice or guidance; or (2)   consultation session concerning your requirements for training, instruction, teaching, mentoring, consulting, information, or advice or guidance; or (3)   any related materials or other information which we offer, comprising any content (including text, graphics, images, audio, video and other content) sold by us by means of: ·       two-way synchronous live stream audio and/or video technology namely Zoom or a similar platform; ·       pre-recorded video; ·       in person at a time and place agreed between you and us; or ·       by telephone. and/or other viewable text, graphics or other non-video, non-audio items or information, including Background Items; Services will be more fully described in other information that we give or make available to you before you book. That information may include the name of any third party providing any content or Services on our behalf;
“we/us/our”	means Rebel Leaders Ltd, a company registered in England under company number 07774663 of Suite 5d Kern House, Brooms Road, Stone Business Park, Stone, Staffordshire, ST15 0TL.
“you/your”	means the person, whether as a consumer or a business, booking Coaching and/or Training as Services;

 

2. Information About us

2.1     Coaching and Training are provided by Rebel Leaders Ltd of Suite 5d Kern House, Brooms Road, Stone Business Park, Stone, Staffordshire, ST15 0TL;

2.2     Rebel Leaders Ltd is a VAT registered company.

 

3. Contacting us

3.1     If you wish to contact us you may do so by email to rachel@rebelleaders.co.uk or at the address indicated in sub-Clause 2.1 above.

 

4. Access to Training and/or Coaching

4.1     It is your responsibility to make any and all arrangements necessary in order to access your Coaching and or Training Program.

4.2     We will provide you with the relevant information to access your Coaching and/or Training with us.

  

Coaching Program

4.3   Coaching is a two-way process which is designed to facilitate creation and development of personal, professional and business goals and intended to formulate a strategy and plan to achieve those goals. It shall be your sole responsibility to create and implement any decisions that are as a result of the Coaching Session(s). we shall not be responsible for the results of those decisions or whether you choose to implement the same.

4.4   We shall coach you in many areas of your life such as, but not limited to, work, finances, health, relationships or education. However, it is your sole responsibility to incorporate the coaching principles into those areas of your life.

4.5   You understand that Coaching is not a substitute for counselling, therapy, medical treatment or professional advice and should never be used as such. If is your responsibility to ensure you seek the correct treatment and advice for any medical condition or requirement for professional advice. 

4.6   It is your responsibility to make any and all arrangements necessary in order to access or attend the Coaching program. By booking a Coaching Session(s) you are confirming that you wish for Coaching to be provided on the dates and times detailed, unless agreed otherwise in writing.

4.7   Any items provided at Coaching Session(s) are provided as extra items and we reserve our right to remove them at any time. Such examples include, but are not limited to, workbooks and pdf guides. we make no guarantees that any extras provided by means of Coaching will remain relevant and available after conclusion of the Coaching.

4.8  You are not permitted, without our written consent, to video record any Coaching Session. Where recording is required, you must request the same at the time of booking or in advance of any Coaching Session. Any recording will only be permitted on our devices and will be subject to a further fee.

 

Training and Coaching

4.9   Whilst we will use our best endeavours to ensure that you make satisfactory progress, results will depend on various factors, including, without limitation, whether or not you adequately attempt or complete any tasks assigned before, during or after the Coaching or Training, your aptitude, attitude, previous experience, and existing knowledge and skills. Satisfactory progress cannot be guaranteed, and we make no warranty or representation that any particular result will be brought about from you taking part in any Coaching or Training.

4.10   You may be invited to a private Facebook group run by us as part of the Services you book. Whilst there is no obligation on you to join the group you may find it useful for the purpose of networking, sharing ideas and obtaining peer advice. If you choose to join the Facebook group you agree to the following:

          4.10.1        upon joining you agree to and abide by the group rules;

        4.10.2       as with any group setting which has members, we cannot monitor what you and others share within the group. Accordingly, we are not responsible and nor shall we be liable for the sharing of information which could lead to a breach of confidentiality. We therefore caution you to ensure that you only share information you are comfortable with others knowing. Furthermore, we request that you respect other members’ privacy and ensure that anything that is communicated within the group is not shared to anyone outside of it without their express permission.

        4.10.3       You are prohibited from taking screen shots or recording anything that is shared, posted or streamed within the group.

 

5. Business and Consumer Clients

5.1    These Terms & Conditions and the attachment apply to both business and consumer clients. If you are a consumer, (that is, not in connection with, or for use in, a trade, business, craft of profession), you will additionally benefit from the Clauses found at 10.

5.2    For the avoidance of doubt business consumers may not rely upon the terms set out in Clause 10.

5.3    These Terms & Conditions constitute the entire agreement between us and you with respect to your booking of Services from us. You acknowledge that you have not relied upon any statement, representation, warranty, assurance, or promise made by or on behalf of us that is not set out in these Terms & Conditions and that you shall have no claim for innocent or negligent misrepresentation or negligent misstatement based upon any statement herein.

 

6. Bookings, Services, Pricing and Availability

6.1     We may from time to time change our prices. Changes in price will not affect any bookings you have already made but will apply to any subsequent bookings.

6.2     Minor changes may, from time to time, be made to certain Services, for example, to reflect changes in relevant laws and regulatory requirements. These changes will not alter the main characteristics of the Services. However, if any change is made that would affect your use of the Services, suitable information will be provided to you.

6.3     Where any updates are made to Services, those Services will continue to match our description of it as provided to you at the time of your booking. Please note that this does not prevent us from enhancing the Services, thereby going beyond the original description.

6.4     We make all reasonable efforts to ensure that all prices show in advertising and promotion are correct at the time of publication. However, changes in prices may occur before your booking. In the event of such you will be notified of those changes prior to us accepting your booking and providing you with a Booking Confirmation.

6.5     We are VAT registered and, for clarity, all prices provided will state either plus VAT or including VAT.

 

7. Orders – How Contracts Are Formed

7.1     You will be guided through the booking process on our website. If you wish to book a call prior to any Coaching or Training, you will be directed to book a call with us.  Prior to us accepting your enrolment request for Training or booking for a Coaching Session you will be required to confirm that you accept these Terms & Conditions. You understand that by accepting these Terms & Conditions you will be asking to enter into a formal Contract with us. Please therefore ensure, if you are booking Training, that you have checked your enrolment form carefully before submitting it.

7.2.    No Contract will be formed prior to our confirmation of your booked Services. Your acceptance of these Terms & Conditions constitutes a contractual offer that we may, at our sole discretion, accept. Our acceptance is indicated by us sending you our confirmation email.

7.3     The email confirmation shall contain details of the Services you have booked. Where the Services include Coaching, you shall receive information about what to expect from the program and a link to book your Coaching Session(s). It is recommended that Coaching Session(s) take place at least fortnightly or monthly.

7.4     In the unlikely event that we, or any third party, cannot accept or fulfil your booking for any reason, we will explain why in writing. If we have taken payment any such sums will be refunded to you.

7.5     Any refunds due under this Clause 7 will be issued to you as soon as possible, and in any event within 14 calendar days of the day on which the event triggering the refund occurs. Refunds under this Clause 7 will be made using the same payment method that you used when making your booking.

 

8. Payment

8.1     Payment must be made in advance for all Coaching and/or Training you book.

8.2     We accept the following methods of payment:

8.2.1  All major debit and credit cards via Stripe or PayPal, or by electronic bank transfer.

 

9. Booking and Cancellation of Coaching Sessions and Training

9.1     All Coaching Session(s) are subject to availability and will be on a first come-first served basis. we will not reserve or guarantee any particular date and/or time for any session unless you have booked and paid for the session(s) in advance.

9.2     We will set out our time and date availability for you to book session(s) with us via an online calendar link. we will only accept the booking of such a session upon full payment.

9.3     You must book your first session for a date which is no more than 30 days after the date of your enrolment. Any sessions not booked (or rebooked) for a date within that period will be lost and you will not be entitled to any refund or part refund of your booking.

9.4     When you book and pay for a block of Coaching Sessions, we will be entitled to keep all of that payment for the cancelled session, if you cancel any such session without giving us prior notice of at least 24 hours.

9.5     You may postpone and rebook a session without charge if you give us at least 12 hours prior notice of the postponement. You must rebook that session within 7 days of the scheduled date. Where you fail to rebook the session, you will forfeit the session and not be entitled to any refund or part refund.

9.6     We may cancel a session booked by you at any time before the time and date of that session in the following circumstances:

9.6.1          The Coach is not available due to illness or injury or illness or injury of their close family members;

9.6.2          The Coach is experiencing bereavement of a family member; or

9.6.3          An event described in Clause 16 occurs and continues for more than 90 days.

9.7     If we cancel a session in such circumstances, we will offer you alternative dates within the following 30 days. If you are unavailable for those alternative dates, we will refund to you the cost you paid for that session.

9.8   We will use all reasonable endeavours to start the sessions you have booked with us at the scheduled start time, but the start time may be delayed or overrun by a previous session or by other circumstances. If a delay to the start exceeds 30 minutes you will be entitled to rebook the session to a future date within the proceeding 30 days.

9.9   We reserve the right to remove you from a session if your conduct is in our reasonable opinion unacceptable, or it is or may be in our reasonable opinion harmful to the Coach’s reputation or if it amounts to your breach of these Terms & Conditions.  If we remove you, you will not be entitled to any refunds for that session or any sessions remaining in a block booking and the relationship between you and us will be deemed as terminated.

 

10. Cancellations as a Consumer and “Cooling Off”

10.1   If you are a business customer, please refer to Clause 9 regarding cancellations. This Clause only relates to consumers.

10.2   If you are a Consumer, you have a legal right to a “cooling off” period within which you can cancel the Contract for any reason.  This period begins once your enrolment or booking is accepted and we have sent you a booking Confirmation, i.e. when the Contract between you and us is formed.  The period ends at the end of 14 calendar days after that date.

10.3   As specified in sub-Clause 10.2, if the Services, i.e. the Coaching and/or Training, is due to begin within the cooling off period you are required to make an express request to that effect. This request forms a normal part of the order process.  By requesting that the Coaching and/or Training begins within the 14 calendar day cooling off period you acknowledge and agree to the following:

10.3.1   For Coaching only:

10.3.1.1     if the Coaching is fully performed within the 14 calendar day cooling off period, you will lose your right to cancel after the Coaching is complete.

10.3.1.2     If you cancel after provision of the Coaching has begun, but is not yet complete, you will still be required to pay for the Coaching provided up until the point at which you inform us that you wish to cancel.  The amount due shall be calculated in proportion to the full price of the Coaching and the actual Coaching already provided.  Any sums that have already been paid shall be refunded subject to deductions calculated in accordance with the foregoing.  Refunds, where applicable, will be issued within 14 calendar days and in any event no later than 14 calendar days after you inform us that you wish to cancel.  Refunds will be made using the same payment method you used when ordering the Coaching.

 

11. Cancellation as a Consumer After the Legal Cancellation Period

11.1   Any cancellation received after the 14-calendar day cooling off period has elapsed shall be dealt with in accordance with the cancellation terms in Clause 9.

11.2   If you wish to cancel under this Clause 11, you must inform us of your decision to do so.  You may do so by email to: rachel@rebelleaders.co.uk

11.3   We may ask you why you have chosen to cancel and may use any answers you provide to improve our Services in the future, however, please note that you are under no obligation to provide any details if you do not wish to.

11.4   You may be entitled to cancel immediately by giving us written notice in the following circumstances:

11.4.1   we breach the Contract in a material way and fail to remedy the breach within 14 calendar days of you asking us to do so in writing;

11.4.2   we go into liquidation or have a receiver or administrator appointed over our assets;

11.4.3   we change these Terms & Conditions to your material disadvantage;

11.4.4   we are adversely affected by an event outside of our control that continues for more than 90 days (as under sub-Clause 16.2.5).

11.5   If you are cancelling due to our failure to comply with these Terms & Conditions or the Contract, you will not be required to make any payment to us (unless such failure is due to an event outside of our control or is due to your failure to comply with any of your obligations).

11.6   Refunds under this Clause 11 will be issued to you within 14 calendar days and in any event no later than 14 calendar days after the date on which you inform us that you wish to cancel.  Refunds will be made using the same payment method you used when ordering the Coaching and/or Training.

 

12. Licence

12.1   We will own (and retain) all intellectual property rights (at all times throughout the world) in all Coaching Services but when you make a booking and take part in a Coaching Session, we will grant you a limited, non-exclusive, non-transferable, non-sublicensable licence for you to access, participate in and use any relevant materials for the purpose of your Coaching. The licence granted does not give you any rights in our Services (including any material that we may licence from third parties).

12.2   We will grant you a limited, non-exclusive, non-transferable, non-sublicensable licence (in the UK only) for you to access, participate in and use any relevant materials for the purpose of any Training Services. The licence granted does not give you any rights in our material or any material that we licence from third parties.

12.3   The licences granted under Sub-Clause 12.1 and 12.2 are subject to the following usage restrictions:

12.3.1     you may not copy, rent, sell, publish, republish, share, broadcast or otherwise transmit the Services (or any part of it) or make it available to the public except as permitted under the Copyright Designs and Patents Act 1988 (Chapter 3 ‘Acts Permitted in relation to Copyright Works’);

12.3.2     you may not use any two way livestream facility which is, or is part of, a Services item or event to communicate or make accessible to any other person (other than any member of your staff) accessing or participating in that item or event anything (by voice, text, image or otherwise) except for a query about or contribution to that item or event which is proper having regard to the content of that item or event.

 

13. Ending this Contract

13.1   You enter into a Contract with us by your completion of an enrolment form, paying the advertised fee and us confirming the same by means of a confirmation email. This Contract ends upon completion of the Coaching Session(s) and/or Training or in accordance with sub-Clause 9.11 or Clauses 10,11,12 and 16.

13.2   Where you are booking other Services from us you will enter into a new Contract with us which will be governed by the Terms & Conditions currently in place at that time.

 

14. Ending the Contract Because of Something we Have Done (or Will Do)

14.1   If we have suspended availability of the Services for more 90 days you may end the Contract immediately. If you end the Contract for this reason, we will issue you with a refund. Where you are part way through a block of sessions you will be issued with a partial refund calculated based on the number of sessions you have received.

14.2   If you wish to exercise your right to cancel under this Clause 14, you may inform us of your cancellation by email using the contact details set out at sub-Clauses 2.1 and 3.1 above.

14.3   Any refunds under this Clause 14 will be issued to you as soon as possible, and in any event within 14 calendar days of the day on which you inform us that you wish to cancel. Refunds under this Clause 14 will be made using the same payment method that you used when making your booking.

 

15. Our Liability

15.1   Subject to Sub-Clause 15.3, we will not be liable to you, whether in Contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, loss of business, interruption to business, for any loss of business opportunity or loss of anticipated savings, or for any indirect or consequential loss arising out of or in connection with any Contract between you and us.

15.2   Subject to Sub-Clause 15.3, our total liability to you for all other losses arising out of or in connection with any Contract between you and us, whether in Contract, tort (including negligence), breach of statutory duty, or otherwise, shall be 50% of the total sums paid by you under the Contract in question.

15.3   Nothing in these Terms & Conditions seeks to limit or exclude our liability for death or personal injury caused by our negligence (including that of our employees, agents or Sub-Contractors), for fraud or fraudulent misrepresentation, or for any other matter in respect of which liability cannot be excluded or restricted by law.

 

16. Events Outside of our Control (Force Majeure)

16.1   We will not be liable for any failure or delay in performing our obligations where that failure or delay results from any cause that is beyond our reasonable control. Such causes include, but are not limited to: power failure, internet service provider failure, strikes, lock-outs or other industrial action by third parties, riots and other civil unrest, fire, explosion, flood, storms, earthquakes, subsidence, acts of terrorism (threatened or actual), acts of war (declared, undeclared, threatened, actual or preparations for war), pandemic, epidemic or other natural disaster, or any other similar or dissimilar event or circumstance that is beyond our reasonable control.

16.2   If any event described under this Clause 16 occurs that is likely to adversely affect our performance of any of our obligations under these Terms & Conditions:

16.2.1     We will inform you as soon as is reasonably possible;

 16.2.2     We will take all reasonable steps to minimise the delay;

 

16.2.3     To the extent that we cannot minimise the delay, our affected obligations under these Terms & Conditions (and therefore the Contract) will be suspended and any time limits that we are bound by will be extended accordingly;

16.2.4     We will inform you when the event outside of our control is over and provide details of any new dates, times or availability of Services as necessary;

16.2.5     If the event outside of our control continues for more than 90 days, we will cancel the Contract and inform you of the cancellation.

16.2.6     If an event outside of our control occurs and continues for more than 90 days and you wish to cancel the Contract as a result, you may do so by contacting us using the contact details in sub-Clauses 2.1 and 3.1 above.

16.2.7     Any refunds due to you as a result of either of the above cancellation will be paid to you as soon as is reasonably possible and in any event within 14 days of the date on which the Contract is cancelled and will be made using the same payment method that you used when making your booking.

 

17. Complaints and Feedback

17.1   We always welcome feedback from you and, whilst we always use all reasonable endeavours to ensure that your experience is a positive one, we nevertheless want to hear from you if you have any cause for complaint.

17.2   If you wish to give us feedback about any aspect of your dealings with us, please contact us using the contact details contained in sub-Clauses 2.1 and 3.1 above.

 

18. How we Use your Personal Information (Data Protection)

18.1   All personal data that we may use will be collected, processed, and held in accordance with the provisions of the Data Protection Legislation and your rights thereunder.

18.2   If you book Training with us some or all of your personal data will be shared with third parties for the purpose of enabling your access to the Training. We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, our obligations, and the obligations of the third party under the law.

 

19. Other Important Terms

19.1   We may transfer (assign) our obligations and rights under these Terms & Conditions (and under the Contract, as applicable) to a third party (this may happen, for example, if we sell our business). If this occurs, you will be informed by us in writing. Your rights under these Terms & Conditions (and the Contract) will not be affected and our obligations under these Terms & Conditions (and the Contract) will be transferred to the third party who will remain bound by them.

19.2   You may not transfer (assign) your obligations and rights under these Terms & Conditions (and under the Contract) without our express and written permission.

19.3   The Contract is between you and us. It is not intended to benefit any other person or third party in any way and no such person or party will be entitled to enforce any provision of these Terms & Conditions.

19.4   Without prejudice to the generality of Sub-Clause 19.3, where any member of your staff accesses or uses any Services pursuant to a booking made by you, no contractual relationship will arise between us and that member of staff, you and that member of staff will not be deemed to be an agent of the other in connection with your booking, and we will have no responsibility or liability to that member of staff for any Services that they access or use or that we provide or fail to provide.

19.5   If any of the provisions of these Terms & Conditions are found to be unlawful, invalid or otherwise unenforceable by any court or other authority, that / those provision(s) shall be deemed severed from the remainder of these Terms & Conditions. The remainder of these Terms & Conditions shall be valid and enforceable.

19.6   No failure or delay by us in exercising any of our rights under these Terms & Conditions means that we have waived that right, and no waiver by us of a breach of any provision of these Terms & Conditions means that we will waive any subsequent breach of the same or any other provision.

19.7   We may revise these Terms & Conditions from time to time in response to changes in relevant laws and other regulatory requirements. If we change these Terms & Conditions as they relate to your booking, we will give you reasonable advance notice of the changes and provide details of how to cancel if you are not happy with them.

 

20. Law and Jurisdiction

20.1   These Terms and Conditions, and the relationship between you and us (whether contractual or otherwise) shall be governed by, and construed in accordance with the law of England & Wales.

20.2   If you are a consumer, you will benefit from any mandatory provisions of the law in your country of residence. Nothing in Sub-Clause 20.1 above takes away or reduces your rights as a consumer to rely on those provisions.

20.3   If you are a consumer, any dispute, controversy, proceedings or claim between you and us relating to these Terms and Conditions, or the relationship between you and us (whether contractual or otherwise) shall be subject to the jurisdiction of the courts of England, Wales, Scotland, or Northern Ireland, as determined by your residency.

20.4   If you are a business, any disputes concerning these Terms and Conditions, the relationship between you and us, or any matters arising therefrom or associated therewith (whether contractual or otherwise) shall be subject to the exclusive jurisdiction of the courts of England & Wales.

 

COACHING

 

1. Use of the Zoom App, Microsoft Teams or similar platform, or Telephone to access Coaching Session(s) with a Coach (“the Services”) online

We offer our Services online via Zoom or by Telephone if you prefer.

We use technology which allows us to provide the Services provided that you have the appropriate technology to receive the Services. For this purpose, we use Zoom or a similar platform and a Telephone.

Our Services are provided, via Zoom on the following basis:

 

2. Scope of what we make available to access

We do not, and cannot, assist you to obtain, set up, maintain, or operate any technology. If you need any assistance or advice about technology, you should seek it from an appropriate third party. We do not, and cannot, give you any advice about what technology is needed or how to use it.

We do not claim to have any expertise or skill in relation to any technology that you need or use for the purpose of receiving the Services. However, we may, if you request it, either before or during any session of the Services, and without charge, offer suggestions in good faith to resolve any problem with that technology that you report, but it will not be in the nature of advice to you. We do not therefore take on any responsibility or accept any liability to you if any such suggestion does not help you to resolve any problem or if by following any such suggestion you experience any other problem, loss or damage to your Device, your digital content or any other technology or other thing.

Without in any way limiting anything in Clause 16 of the Terms & Conditions, for the purposes of Clause 16, causes beyond our reasonable control may include any of the following:

• Where you are unable to resolve any technology problem (whether or not you have asked us for, or we have offered any suggestions as to how to resolve the problem); or
• Any slow speed, instability, temporary or other breakdown, unavailability or inadequacy of, or defect in, your internet service or any other equipment or service (e.g. telecommunications, computing, audio or visual) that you use or rely on; or
• Failure of or defect in the Zoom or any similar platform used by us to make the Services available to you; or
• Lack of an appropriate functioning Device or any failure of or defect in a Device; or
• Your inability to access the Services due to failure of or defects in our Site etc.

3. Particular Communication or Other Requirements

You acknowledge and agree that when you make a booking and at least 48 hours before you participate in any session, you must tell us of any special communication or other requirement, problem or circumstances of which you are aware which might be relevant to you or any of your staff participating in that session. We will discuss with you any such matter that you tell us about and inform you if we are unable to accept your booking because of the particular requirement, problem or circumstances in question. If we do accept your order, you will need to act in accordance with any instructions provided by us relating to the matter.

4. Nature and result of any sessions with you

We will use our reasonable endeavours to provide appropriate guidance, suggestions and information, using reasonable care and skill, during a Coaching Session with you. However, the nature of any such Coaching is such that we may be limited in how far or effectively we can by those means progress or provide such Coaching, suggestions, information, planning, design or creation. Each case will differ, depending on various factors.

We make no warranty or representation and give no undertaking that:

1. a) any, or any particular, result will be brought about as a result of your Coaching Sessions with us; or
2. b) we will carry out any work or provide any services for you other than providing the Services that you have booking, save as we may expressly agree under a separate agreement.
3. Miscellaneous

Number of sessions:  The number of sessions will be as stated by us and agreed with you at the time of booking and payment. 

Period of a sessions: Where a session is a live two-way interactive session or by telephone, it will be for any period that we agree with you when you make your booking.

Punctuality: We expect you to be ready for at least 5 minutes before the scheduled start time of that session to ensure that you are ready to start on time.